Terms of Use

Terms of Use

Last Updated: October 2, 2026

Welcome to Lima Pets. These Terms of Use ("Terms") govern your access to and use of our website, www.limapets.shop, and any products, services, content, or features offered through the website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to make purchases through our website.

By using our website, you represent that you meet the applicable age requirement and have the legal capacity to enter into these Terms.

2. About Our Store

Lima Pets operates an online pet products store offering products for dogs, cats, and other pets.

We may source products from third-party manufacturers, suppliers, fulfillment partners, and distributors located in the United States or other countries.

Product availability, specifications, colors, packaging, and other details may vary depending on the supplier and inventory available at the time of purchase.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, specifications, and other information displayed on our website are accurate.

However, we do not guarantee that all information will always be complete, current, or error-free.

Product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or differences between product batches.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

4. Prices and Payments

All prices displayed on our website are shown in U.S. dollars unless otherwise stated.

Prices may change at any time without prior notice.

When you place an order, you agree to provide accurate and complete billing, shipping, and payment information.

We reserve the right to refuse, cancel, or limit an order if:

  • A product is unavailable

  • Pricing or product information contains an error

  • We suspect fraudulent or unauthorized activity

  • The order appears to be placed for resale or other unauthorized purposes

  • We are unable to process the payment

  • Required information is inaccurate or incomplete

If we cancel an order after payment has been processed, we will issue an appropriate refund to the original payment method, subject to applicable payment-provider policies.

5. Order Acceptance

Submitting an order through our website does not necessarily mean that your order has been accepted.

After placing an order, you may receive an order confirmation email. This confirmation acknowledges that we received your order but does not necessarily constitute final acceptance.

We reserve the right to accept or decline any order at our discretion, subject to applicable law.

6. Shipping and Delivery

We ship products through third-party carriers, suppliers, fulfillment partners, and other delivery providers.

Estimated delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by factors outside our control, including:

  • Carrier delays

  • Weather

  • Customs processing

  • Holidays

  • Incorrect shipping information

  • Supply or inventory issues

  • Transportation disruptions

  • Other unforeseen circumstances

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because the customer provided an incorrect or incomplete shipping address, additional shipping charges may apply.

7. International Orders and Customs

Some products may be shipped internationally depending on product availability and fulfillment location.

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Lima Pets does not control customs decisions, customs delays, or fees imposed by government authorities.

8. Returns and Refunds

Returns, exchanges, refunds, and cancellations are governed by our Return & Refund Policy.

By placing an order, you agree to review and follow the requirements and procedures described in that policy.

We may require photographs, order information, or other documentation to evaluate a damaged, defective, incorrect, or missing item.

9. Cancellations

If you wish to cancel an order, you should contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be fulfilled after an order has entered processing or shipment.

If an order can no longer be canceled, the customer may need to follow the applicable return procedure described in our Return & Refund Policy.

10. Prohibited Uses

You agree not to use our website for any unlawful or unauthorized purpose.

You may not:

  • Violate any applicable law or regulation

  • Attempt to gain unauthorized access to our website or systems

  • Interfere with the security or operation of the website

  • Introduce viruses, malware, or other harmful code

  • Use automated systems to scrape or collect website content without permission

  • Attempt to obtain another person's personal information

  • Engage in fraudulent transactions

  • Misrepresent your identity or affiliation

  • Use our website to distribute harmful or illegal content

  • Resell our products or content without authorization where prohibited

We reserve the right to restrict or terminate access to the website when permitted by law.

11. Intellectual Property

All content available on our website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Graphics

  • Photographs

  • Videos

  • Website design

  • Text

  • Layout

  • Icons

  • Software

  • Other materials

is owned by or licensed to Lima Pets or its respective content providers and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or exploit our content without prior written permission, except as permitted by applicable law.

12. User-Submitted Content

If you submit reviews, comments, photographs, testimonials, suggestions, or other content to our website or social media channels, you represent that you have the right to submit that content.

By submitting content, you grant Lima Pets a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, modify, and distribute that content in connection with our business and marketing activities, subject to applicable law.

We reserve the right to remove content that we believe violates these Terms or applicable law.

13. Third-Party Services

Our website may use third-party services and applications, including payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies.

Your use of third-party services may be subject to the terms imposed by those providers.

Lima Pets is not responsible for the independent policies, practices, availability, or performance of third-party services.

14. Links to Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily constitute an endorsement or recommendation.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

You access third-party websites at your own risk.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • The website will always be available

  • The website will be uninterrupted or error-free

  • Website content will always be accurate or complete

  • Products will always be available

  • The website will be free from viruses or other harmful components

Nothing in these Terms excludes or limits any warranty or consumer right that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Lima Pets and its owners, employees, affiliates, suppliers, service providers, and partners will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the website or purchase of products.

This limitation does not apply where prohibited by applicable law or to liability that cannot legally be excluded or limited.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Lima Pets and its owners, employees, affiliates, suppliers, and service providers from claims, liabilities, damages, losses, and expenses arising from:

  • Your violation of these Terms

  • Your misuse of the website

  • Your violation of applicable laws

  • Your violation of the rights of another person or entity

18. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Nothing in these Terms is intended to eliminate or restrict rights that consumers may have under mandatory laws applicable to them.

20. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the agreement between you and Lima Pets regarding your use of our website, except where additional terms expressly apply.

22. Contact Us

If you have questions about these Terms, please contact us:

Lima Pets

Website: www.limapets.shop

Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

Business Address: [INSERT YOUR BUSINESS ADDRESS]

By using www.limapets.shop, you acknowledge that you have read, understood, and agreed to these Terms of Use.