Privacy Policy

Last Updated: October 2, 2026

At Lima Pets, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our website, place an order, contact us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or place an order, we may collect certain information, including:

Information You Provide Directly

Depending on how you interact with our website, we may collect:

• Full name

• Billing and shipping address

• Email address

• Telephone number

• Payment and transaction information

• Order history

• Information you provide when contacting customer support

• Information submitted through forms, reviews, or other interactions with our website

We do not store your complete credit or debit card number on our own servers. Payment information is processed through third-party payment providers.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location

• Pages viewed

• Products viewed

• Referring website

• Date and time of visits

• Website interaction and usage information

We may collect this information through cookies, pixels, tags, and similar technologies.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill orders

• Process payments

• Ship products to you

• Provide customer service

• Communicate with you about your orders

• Send order confirmations and shipping updates

• Respond to questions and requests

• Improve our website, products, and services

• Personalize your shopping experience

• Detect and prevent fraud, abuse, and unauthorized activity

• Maintain website security

• Analyze website traffic and performance

• Send promotional communications, where permitted by law and with your consent when required

• Comply with applicable legal and regulatory obligations

3. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and provide relevant advertising.

Cookies may be used for purposes such as:

• Essential website functionality

• Shopping cart and checkout functionality

• Analytics

• Website performance

• Advertising and marketing

• Remembering preferences

You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

4. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These third parties may include:

• Shopify and service providers that operate our online store

• Payment processors

• Shipping and delivery providers

• Technology and hosting providers

• Analytics providers

• Marketing and advertising providers

• Customer service providers

• Fraud prevention and security providers

• Professional advisors, such as accountants, attorneys, or other service providers

• Government authorities or law enforcement when required by law

We do not sell your personal information for money.

Some third-party service providers may process information on our behalf and may have their own privacy policies governing their handling of personal information.

5. Shopify

Our online store is powered by Shopify. Shopify may process information about your visits and transactions in order to provide and improve its services.

Shopify's privacy practices are described in its own privacy policy.

6. Payment Information

When you make a purchase, your payment information is processed by the payment provider selected at checkout.

We do not intentionally retain complete payment card information on our own systems.

Payment providers may collect and process information according to their own privacy policies and terms.

7. Order Fulfillment and Shipping

To fulfill your order, we may share necessary information such as your name, shipping address, email address, telephone number, and order details with suppliers, fulfillment partners, carriers, and shipping providers.

This information is shared only to the extent reasonably necessary to process and deliver your order, provide tracking information, and provide customer support.

Depending on the product and fulfillment method, your order may be shipped by a third-party supplier or fulfillment partner.

8. Marketing Communications

If you subscribe to our marketing communications, we may use your email address or other contact information to send you promotional messages, product information, special offers, and other communications.

You may unsubscribe from marketing emails at any time by clicking the "unsubscribe" link included in the email.

Even if you opt out of marketing communications, we may still send you transactional communications relating to your orders, account, or other services you have requested.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with legal, tax, accounting, and regulatory requirements

• Enforce our agreements

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected and used

• Opt out of certain marketing communications

• Opt out of certain forms of targeted advertising or certain data sharing, where applicable

• Exercise applicable privacy rights without unlawful discrimination

Some privacy rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests in order to protect your information.

12. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, California residents may have rights to:

• Know or access certain personal information collected about them

• Request deletion of certain personal information

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information, where applicable

• Limit certain uses or disclosures of sensitive personal information, where applicable

• Receive equal service and pricing regardless of exercising applicable privacy rights

We do not knowingly sell personal information for monetary consideration.

If you wish to exercise a California privacy right, please contact us using the contact information below.

We will not discriminate against you for exercising privacy rights provided by applicable law.

13. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete the information.

If applicable law requires a higher minimum age for certain forms of data processing, we will follow the applicable requirement.

14. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party service you access through our website.

15. International Data Transfers

Depending on where our customers, service providers, and business operations are located, personal information may be processed or stored in countries other than the country in which you reside.

When required by applicable law, we will take appropriate measures regarding international transfers of personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:

Lima Pets

Website: www.limapets.shop

Email: contact@limapets.shop

Business Address: 304 S Jones BLVD - Las Vegas - Nevada - EUA - 89107

We will make reasonable efforts to respond to privacy requests within the timeframe required by applicable law.

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This Privacy Policy is provided for general informational purposes and should be reviewed and customized to reflect your actual business practices, service providers, state privacy requirements, and legal obligations.