Shipping Policy

Shipping Policy

Last Updated: October 16, 2026

At Lima Pets, we are committed to providing pet owners around the world with a convenient, transparent, and reliable shopping experience.

To ensure efficient delivery, orders are fulfilled through designated warehouses and logistics partners based on the destination region. Our shipping operations serve four primary markets: the United States, Europe, Asia, and Brazil.

Please review this policy for information about order processing, estimated delivery times, shipment tracking, customs, taxes, and other delivery-related matters.

1. Order Processing

Orders are processed after payment has been confirmed.

The estimated order processing time is 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping and delivery time. During holidays, promotional periods, or unexpected operational disruptions, processing may take longer.

Once your order ships, tracking information will be sent to the email address provided at checkout, when available.

Please make sure your shipping address and contact information are accurate and complete before placing your order.

2. Regional Fulfillment and Shipping Destinations

Lima Pets uses designated fulfillment centers to serve different markets. Products are assigned to the appropriate shipping region based on warehouse inventory and the destination address.

Our shipping structure is as follows:

  • United States: Products stocked in U.S. warehouses ship to eligible destinations within the United States.

  • Europe: Products stocked in European warehouses ship to eligible destinations within Europe.

  • Asia: Products intended for our Asian market ship from designated warehouses in China to eligible destinations in Asia.

  • Brazil: Products stocked in Brazilian warehouses ship to eligible destinations within Brazil.

Products are not automatically shipped between these four markets. Shipping availability depends on the warehouse assigned to the product, available inventory, the destination, and applicable shipping restrictions.

If a product cannot be delivered to your address, we will contact you as soon as possible to explain the available options.

3. Estimated Delivery Times by Region

The following estimated delivery times apply after your order has been processed and shipped.

Shipping Destination Fulfillment Origin Estimated Delivery Time
United States United States 3–8 business days
Europe European warehouse 5–15 business days
Asia China 5–15 business days
Brazil Brazil 3–8 business days

These timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, warehouse processing, customs procedures, local holidays, and other circumstances.

If a different estimated delivery timeframe is displayed at checkout or specifically communicated for your order, that timeframe will apply.

Business days generally exclude Saturdays, Sundays, and applicable holidays.

Unless otherwise stated, delivery estimates begin when your order ships, not when your order is placed.

4. Shipping to the United States

Orders destined for the United States are fulfilled through designated U.S. warehouses.

Estimated delivery time: 3–8 business days after shipment.

This regional fulfillment arrangement is intended to provide a more efficient delivery experience for customers in the United States.

Delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and local delivery circumstances.

Any applicable taxes or other fees will be handled in accordance with the checkout terms and applicable law.

5. Shipping to Europe

Orders destined for eligible European countries are fulfilled through designated European warehouses.

Estimated delivery time: 5–15 business days after shipment.

Delivery times depend on the destination country, warehouse location, carrier, and local distribution network.

Tax and customs treatment may vary between European Union member states and non-EU countries, including the United Kingdom.

For eligible shipments within the European Union to destinations within the EU, import customs clearance is generally not required for goods already in free circulation within the EU. Other tax obligations may still apply.

For destinations outside the EU, or for shipments that do not qualify for the treatment described above, customs duties, import taxes, and customs clearance requirements may apply.

All applicable consumer protection rights remain in effect.

6. Shipping to Asia

Orders destined for eligible Asian countries and territories ship from designated warehouses in China.

Estimated delivery time: 5–15 business days after shipment.

Because these shipments may cross international borders, delivery times can vary depending on the destination country, international transportation, customs clearance, and local delivery services.

Import duties, taxes, customs documentation requirements, or other government charges may apply depending on the destination and shipping arrangement.

If these charges are not included in the total purchase price, you may be required to pay them before delivery, where permitted by applicable law.

Shipping availability may vary by country, product, and carrier restrictions.

7. Shipping to Brazil

Orders destined for Brazil are fulfilled through designated Brazilian warehouses.

Estimated delivery time: 3–8 business days after shipment.

Because products are stocked in Brazil, eligible domestic shipments generally do not require customers to complete international import customs clearance for that shipment.

Delivery times may vary depending on the destination state or city, carrier, holidays, weather conditions, and local delivery circumstances.

Any applicable taxes and charges will be handled according to the nature of the transaction and applicable Brazilian law.

For more information about Brazilian tax and import regulations, customers may consult the Brazilian Federal Revenue Service:

https://www.gov.br/receitafederal/

8. Orders Containing Multiple Products

Orders containing multiple products may be shipped in separate packages.

This may occur when products are stored at different fulfillment locations or are processed separately by our logistics partners.

In these cases, items purchased in the same order may arrive on different dates and may have separate tracking numbers.

Receiving one package before another does not necessarily indicate a problem with your order.

Each shipment will proceed through the delivery process independently.

Lima Pets will not charge additional shipping fees solely because an order is split into multiple packages for logistical reasons, unless additional fees have been clearly disclosed and agreed to, where applicable.

9. Shipping Costs and Additional Fees

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, order value, and available shipping method.

Additional costs may apply in certain circumstances, including customer-requested reshipments or address corrections. Any additional fees charged by Lima Pets will be communicated when appropriate and handled in accordance with applicable law.

Customs duties, import taxes, and customs clearance fees, when applicable, are charged separately from shipping costs unless they are expressly included in the total purchase price.

10. Shipment Tracking

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking updates may take several business days to appear after shipment, depending on the carrier and delivery route.

For shipments sent from China to destinations in Asia, tracking may show periods without updates while a package is in international transit or undergoing customs clearance.

If your tracking information has not been updated for an extended period, please contact us with your order number.

11. Shipping Delays

Although we make reasonable efforts to meet estimated delivery timeframes, delays may occur due to:

  • Severe weather or natural disasters.

  • Holidays and peak seasonal shipping periods.

  • Carrier delays or transportation disruptions.

  • Customs inspections or clearance procedures, where applicable.

  • Incorrect or incomplete shipping information.

  • Unexpected warehouse or order processing delays.

  • Government restrictions or other circumstances beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact us.

Where required by applicable law, Lima Pets will provide delay notifications, updated delivery information, cancellation options, or refunds, as appropriate.

12. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered processing or has been handed over to the carrier.

If an order cannot be delivered because the customer provided incorrect or incomplete information, the carrier may return the package or request additional information.

Additional reshipping costs may apply where permitted by applicable law and communicated in advance.

13. Marked as Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, we recommend that you:

  1. Check your mailbox, front door, porch, garage, or designated delivery location.

  2. Ask household members, neighbors, or building management whether they received the package.

  3. Review the carrier's tracking details for additional delivery information.

  4. Contact the carrier if you need further assistance.

  5. Contact Lima Pets if the package is still missing.

We will review the available information and help you determine the appropriate next steps.

Delivery confirmation does not automatically eliminate any rights or remedies available to customers under applicable law.

14. Lost, Damaged, or Missing Packages

If your order appears to have been lost in transit, arrives damaged, or contains missing items, please contact Lima Pets as soon as possible.

Include your order number, a description of the issue, and photographs when relevant.

We will review the available information and work with our logistics partners or the carrier to investigate the matter.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, reshipment, refund, or another suitable remedy.

Nothing in this policy excludes rights or liabilities that cannot legally be excluded.

15. Address Changes and Order Cancellations

If you need to change your shipping address or request an order cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate your request before shipment, but changes and cancellations cannot be guaranteed once processing has begun or the order has shipped.

Any mandatory rights to cancel, withdraw from a purchase, return products, or receive a refund under applicable law remain unaffected by this policy.

16. Shipping Restrictions

Shipping availability depends on the product, designated fulfillment location, destination, carrier, and applicable laws and regulations.

Some products may not be available for delivery to every country or territory.

We may refuse or cancel an order when shipping is prohibited, unavailable, or cannot reasonably be completed in compliance with applicable requirements.

If an order has been paid for but cannot be fulfilled, any applicable refund will be handled in accordance with the law and the terms of purchase.

17. Delivery Estimates and Consumer Rights

All delivery estimates are provided in good faith to help customers plan their purchases.

These estimates do not replace any delivery date expressly agreed upon at checkout or any mandatory consumer rights under applicable law.

For example, U.S. orders are subject to applicable Federal Trade Commission (FTC) requirements concerning shipping representations and delays. Consumers in the European Union may have statutory rights relating to delivery, cancellation, and refunds.

Lima Pets will comply with all applicable legal requirements in the markets it serves.

18. Contact Us

If you have questions about shipping, tracking, delivery delays, or an existing order, please contact us:

Lima Pets

Website: https://www.limapets.shop

Customer Support Email: contact@limapets.shop

Please include your order number and the email address used at checkout so we can assist you more efficiently.

Thank You for Choosing Lima Pets

We appreciate your trust in Lima Pets and are committed to making shopping for your pets as convenient and reliable as possible.

Wherever you and your pets are, we look forward to serving you.

Lima Pets — Happiness for Every Paw.